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213.555.0000
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email@gmail.com
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Mon-Fri, 9am-5pm

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Los Angeles, California

Los Angeles, California

Mon-Fri, 9am-5pm

Refund Policy

REFUND POLICY

Refunds are offered on returns of full priced items if they are returned within 5 days of the customer receiving the items. No returns will be accepted without an authorized RMA form included in package. Please email hellodianadiaz@gmail.com with order number and reason of return to receive an RMA form.

Store credit or exchange are offered for full priced items 5 days after being received by the customer.

We accept your timely return of unworn, unwashed, eligible items or defective merchandise. Returned merchandise should include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hellodianadiaz@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.